Hound & Hammer Shipping Policy
We offer FREE ground shipping anywhere within the Continental US with all boot orders.
Typically your order will arrive within two to six business days from our west-coast warehouse.
If you need your boots sooner, you can choose one of our expedited shipping options at checkout.
We do ship internationally!
International shipping rates are calculated by country at checkout. We are not responsible for import duties and taxes on all international orders.
Estimated arrival time varies per country, however you should expect a minimum of ten business days on any international orders.
For a list of rates, duties and taxes or any other questions on international shipping please visit: http://www.fedex.com/us/international-resource-center
Hound & Hammer Return Policy
Your shoes can be returned under the following conditions:
To get started on a return, email us at firstname.lastname@example.org with the email titled "Return: Order #XXXX" along with details.
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM.
Hound & Hammer Exchange Policy
We want to make sure you get the shoe that fits!
If after trying the shoe (using the free extra insertable insole if needed) your boots still do not fit, we give you the opportunity to get the right size.
We offer one free exchange of the same style (different color or size) to customers in the Continental US. This policy is limited to one exchange.
To start an exchange please e-mail us at email@example.com with the email titled "Exchange: Order #XXXX" please include all the exchange information within the body of the email.
International Exchange & Returns
At the moment we do not offer free international exchanges or returns. All international orders are FINAL SALE, with exception of defects.
If you receive a defective item please contact us at firstname.lastname@example.org with the email titled "Defective Item: Order #XXXX" please include details and photos of the defective item information within the body of the email.
IF THE SHOE FITS…WEAR IT!
HERE IS THE QUICK GUIDE TO ORDERING YOUR HOUND & HAMMER BOOTS: ORDER THE SAME SIZE AS YOUR FAVORITE ATHLETIC SHOES! THAT’S IT! FEEDBACK FROM OUR CUSTOMERS HAS OVERWHELMINGLY CONFIRMED THIS ADVICE.
Some important things to note…
The chart below is recognized as the the most accurate conversion chart available