Shipping & Returns | Hound and Hammer | A Boot Company
Hound & Hammer Shipping Policy
We offer FREE ground shipping anywhere within the Continental US with all orders over $79
We offer $7 flat rate shipping anywhere within the Continental US with all orders under $79
Typically your order will arrive within two to six business days from our west-coast warehouse.
If you need your boots sooner, you can choose one of our expedited shipping options at checkout.
International Shipping
We do ship internationally!
International shipping rates are calculated by country at checkout. We are not responsible for import duties and taxes on all international orders.
Estimated arrival time varies per country, however you should expect a minimum of ten business days on any international orders.
For a list of rates, duties and taxes or any other questions on international shipping please visit: http://www.fedex.com/us/international-resource-center
Hound & Hammer Return Policy
Your shoes can be returned under the following conditions:
- Your items are unworn and in new condition (i.e. no creases or wear on sole– please walk on a carpeted area when trying on footwear). All packaging intact. All returns are inspected upon receipt at our returns facility and items that cannot be restocked will be returned to you
- Your return request is submitted within 21 days of receiving your original order.
To get started on a return, email us at info@houndandhammer.com with the email titled "Return: Order #XXXX" along with details.
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM.
Hound & Hammer Exchange Policy
We want to make sure you get the shoe that fits!
If after trying the shoe (using the free extra insertable insole if needed) your boots still do not fit, we give you the opportunity to get the right size.
We offer one free exchange of the same style (different color or size) to customers in the Continental US. This policy is limited to one exchange.
To start an exchange please e-mail us at info@houndandhammer.com with the email titled "Exchange: Order #XXXX" please include all the exchange information within the body of the email.
International Exchange & Returns
At the moment we do not offer free international exchanges or returns. All international orders are FINAL SALE
Defective Items
If you receive a defective item please contact us at info@houndandhammer.com with the email titled "Defective Item: Order #XXXX" please include details and photos of the defective item information within the body of the email.
